【Mumbai, Maha】RAI Hosts ReTechCon 2025: Shaping the Future of Retail with AI, Innovation & Omnichannel Experiences

by

Editor’s Note

This report details the successful conclusion of ReTechCon 2025, India’s premier retail technology forum. The event convened top industry leaders to explore the innovations shaping the future of the retail sector.

Event Overview

The Retailers Association of India (RAI) successfully hosted the 19th edition of the Retail Technology Conclave, ReTechCon 2025, on September 24–25 at JW Marriott Mumbai Sahar. As India’s premier retail technology forum, the event brought together CEOs, CIOs, technology partners, and industry leaders to explore emerging trends and transformative innovations shaping the future of retail.
ReTechCon 2025 delivered an immersive experience combining the depth of a masterclass with the scale of an industry conclave. Participants gained powerful insights into sustainable solutions, global trends, and disruptive technologies innovated to drive business resilience.

Key Discussion Themes

Key discussions at ReTechCon 2025 spanned the entire spectrum of retail transformation—from building smart stores and enabling digital-first customer journeys to navigating omnichannel strategies and supply chain resilience. Sessions explored the disruptive potential of AI, machine learning, and advanced analytics, while also addressing the critical imperatives of data security, privacy, and future-ready payment systems. Thought leaders unpacked how personalization, immersive technologies such as AR/VR, and next-gen MarTech tools are redefining consumer behaviour and brand engagement. Together, these conversations provided retailers with actionable roadmaps to harness technology for efficiency, growth, and a more human-centric shopping experience.

Industry Leader Insights

— Kumar Rajagopalan, CEO, Retailers Association of India (RAI)

“Jewellery retail is undergoing a profound shift, where technology is adding layers of trust, transparency, and experience. From AI-powered design and virtual try-ons to blockchain-led authentication and personalised recommendations, digital tools are redefining how consumers discover, evaluate, and buy jewellery. The future will belong to brands that can merge heritage with innovation, creating journeys that are as seamless as they are memorable.”

— Sandeep Mistry, CDIO – Indriya, Aditya Birla Jewellery

“Contemporary retail is no longer confined to discrete channels; it is about forging a seamless continuum across malls, physical stores and digital commerce. At the heart of this evolution is technology not simply as an enabler but as a catalyst for reimagining the entire customer journey. From intelligent store environments and real-time analytics to hyperpersonalized and immersive experiences, we are witnessing the convergence of physical and digital worlds into a unified frictionless ecosystem. The path forward lies in designing interconnected platforms where discovery, convenience and engagement are not isolated events, but fluid, continuous experiences. As industry leaders, our vision must be to architect this new retail paradigm: one that is adaptive, anticipatory and built to thrive in an era defined by constant change, digital acceleration, and elevated consumer expectations.”

— Anil Menon, CIO, Lulu

Highlighted Trends and Report Launch

Discussions at ReTechCon 2025 highlighted the key trends transforming retail technology, offering valuable insights into pivotal industry shifts. Noteworthy topics included:
– Immersive Shopping Experiences & Omnichannel Integration
– Artificial Intelligence & Machine Learning for personalisation, inventory, and decision-making
– Marketing Technology that drives engagement and conversions
– Building Smart Stores with IoT and automation
– Supply Chain Management (SCM) Solutions for efficiency and resilience
– Advanced Analytics & Business Intelligence for actionable insights
– Future of CRM & Loyalty in a privacy-first world
– Digital Disruption in Retail & innovation in cashless payments
– E-Commerce Strategies, Unified Commerce, and the rise of Quick Commerce
– New Technologies & Digital Solutions for Business
– Safety & Compliance in retail operations
During RAI ReTechCon 2025, Deloitte India launched their latest report, “AI in Retail for the Agentic Era: Aspiration to action”, demonstrating how the power of AI is now a strategic backbone moving beyond pilot experiments to full-scale adoption across the retail value chain.

“The report underscores that AI is transitioning from a tactical tool to a core strategic asset. Retailers are now focusing on building agentic AI systems—intelligent, autonomous systems that can make decisions and take actions within defined parameters—to drive hyper-personalization, optimize supply chains in real-time, and create truly adaptive customer experiences.”

— Anand Ramanathan, Partner and Consumer Industry Leader, Deloitte India

None
Full article: View original |
⏰ Published on: September 26, 2025