Editor’s Note
This article reflects on a pivotal year for Q Report, highlighting key achievements in 2025, including significant customer satisfaction, team growth, and industry recognition that solidified its market leadership.
Looking back, 2025 was certainly a defining year for our business. We surpassed 2,300 five-star Google reviews, expanded our team, achieved record high retention rates and attained Great Place to Work and ISO certifications among others. We strengthened our position as Australia’s most trusted jewellery insurance provider by doubling down on what matters most: delivering exceptional claims experiences, investing in deep partnerships with our jewellers, and maintaining a genuinely customer-centric approach to everything we do.
Our acquisition by Jewelers Mutual in March also played a pivotal role in accelerating our momentum. Their global expertise, scale, and shared commitment to service and trust enabled us to enhance our operational capabilities while staying true to the quality and care that Q Report is known for.
The acquisition has, in many ways, accelerated the trajectory we were already on. It strengthened our foundations while allowing Q Report to remain proudly dedicated to the Australian jewellery industry. It has also empowered us to invest further in our systems and processes, delivering direct benefits to jewellers and customers alike. At the same time, it opens the door for continued evolution in how we deliver our products and services, driven by a unique alignment of innovation, technology and data across our market.
Insurance should be viewed as a natural extension of genuine customer care. Introducing jewellery insurance is one of the simplest and most powerful ways for jewellers to demonstrate that they’re invested in their clients’ long-term peace of mind. When a jeweller raises the topic proactively, it shows they’re thinking beyond the sale and are committed to helping protect something deeply meaningful to the customer.
It builds trust, strengthens the relationship, and positions the jeweller not just as a seller, but as a partner in safeguarding the piece throughout.
From fast, simple quotes and clear cover to compassionate and efficient claims handling, we focus on making insurance feel supportive rather than stressful. Jewellery often represents life’s most meaningful moments, and our role is to help protect those moments with genuine care, integrity and respect.
2026 is about momentum with purpose. Building on the achievements of 2025, we’re focused on further enhancing the claims experience, deepening our jeweller partnerships, investing in smarter tools and education, and continuing to raise the benchmark for specialist jewellery insurance in Australia.
With the global strength of Jewelers Mutual behind us and the trust of the local industry in front of us, Q Report enters 2026 more committed than ever to supporting jewellers and putting customers first.
To our jeweller referrers, partners, and customers – thank you. Your trust is the foundation of everything we do. As we move into 2026, Q Report remains dedicated to being the insurance partner that understands jewellery, values relationships, and delivers when it matters most.