Editor’s Note
Banco Bolivariano has secured recertification of two critical international standards—ISO 9001 for quality management and ISO 37001 for anti-bribery systems—reinforcing its dedication to operational excellence, integrity, and continuous improvement.
Banco Bolivariano has obtained recertification of two key international standards: ISO 9001, which supports its quality management system, and ISO 37001, which certifies its anti-bribery management system. These global standards consolidate its commitment to excellence, integrity, and continuous improvement.
ISO 9001 guarantees processes designed to deliver an efficient, secure, and customer satisfaction-focused service experience. Meanwhile, ISO 37001 reaffirms institutional transparency, with effective mechanisms to prevent and detect bribery and any form of corruption.
Since 2007, Banco Bolivariano has continuously maintained ISO 9001 certification, being a pioneer in Ecuador in certifying the operation of automated teller machines (ATMs). Over time, it expanded its scope to six main channels, including the 24móvil application, 24online internet banking, 24efectivo ATMs, AVI24 virtual assistant, 24fono telephone service, and the SAT treasury management system.
The implementation of ISO 37001 since 2022 strengthens the bank’s ethical culture and compliance system, consolidating its commitment to integrity and transparency.
In an increasingly demanding financial environment, Banco Bolivariano consolidates itself as a solid and reliable institution, aligning its operations with the best international practices in quality and business ethics.